Dubai Customs is a Government body that facilitates free trade and helps secure the integrity of Dubai’s borders. As a partner in Dubai Government’s development initiatives, Dubai Customs
takes a leadership position and establishes working relationships with its clients to ensure the best possible level of service consistent with regulatory responsibilities.
The numbers
- Dubai Customs was originally established in 1920
- The total number of employees is 2590
- The total number of client companies is 78,148 plus personal shipments and passengers
- The number of transactions for 2008 was 5,213,936
- In the last quarter of 2008 customer complaints were resolved within an average of 2.8 days
Website
www.dubaicustoms.ae
Standards achieved
ISO 10002:2004 Customer Satisfaction, Complaints
- ISO 9001:2000 Quality Management System